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NEWSLETTER

FAQ

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QUESTIONS REGARDING TICKETS

WHERE CAN I PURCHASE TICKETS?

Tickets can be purchased online via the official ticketing platform for each show. You can find the link in the show’s listing on the main page our website.

DOES THE VELVET HAVE A BOX OFFICE?

Yes, we do – located inside the venue. Accepted payment is determined by the promoter of each show, but generally cash, debit, and major credit cards are accepted. The box office operates only on show days, and opens at the advertised door time. During this time, you are able to purchase entry only to that day’s show, if available. Note that if a show is sold out, we do not hold additional tickets for walk-up sales at the box office.

WHAT IS YOUR REFUND POLICY IF I AM NO LONGER ABLE TO ATTEND A SHOW?

All sales are final, and refunds or exchanges are not permitted, including if the support act(s) cancel. Refunds will only be issued if a show is cancelled entirely.

ARE TICKET TRANSFERS PERMITTED?

Yes, you are welcome to transfer your tickets if you’d like. No additional step is required for hard tickets, mobile tickets, or print-at-home e-tickets. For Will Call tickets, you will need to get in touch with the ticketing platform to change the name on the order, as ID matching the name on file must be shown by whoever is picking up the tickets.

HOW DO MY MOBILE / PRINT-AT-HOME TICKETS WORK?

Mobile tickets are accessible via the ticketing platform’s app on your phone. Print-at-home tickets are emailed to you ahead of the show and can be printed in advance or scanned from your phone. Note that we do not have public wifi, so it is recommended that you download your tickets in advance so that you have them ready upon arrival. And be sure to turn up your phone’s brightness to the highest setting for easier scanning.

I PURCHASED A TICKET FROM SOMEONE – CAN YOU CHECK IF IT’S LEGITIMATE?

Unfortunately we cannot check the legitimacy of a ticket purchased from a third party until it is scanned at the door for entry. We are not responsible for tickets purchased outside of authorized ticketing platforms. Entry will be denied and refunds will not be issued to anyone that presents an invalid or duplicate ticket at the door.

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QUESTIONS REGARDING THE SHOW

WHAT ARE THE SET TIMES FOR A SPECIFIC SHOW?

The door time will always be listed on your ticket/order, but we do not have full set times until the day of the show. Once finalized, set times can be found on our social channels: FB event: /VelvetUndergroundToronto Twitter: @thevelvetto Instagram: @thevelvetto

CAN I APPLY FOR MEDIA ACCREDITATION FOR A SPECIFIC SHOW?

Photo and video policies vary by artist, and media passes must be applied for in advance, directly through the promoter of the show (please do not contact the venue to request media accreditation). If you arrive with a professional camera (any DSLR or camera with removal lens) without prior media approval, you will be required to leave your camera at Coat Check, at your expense.

CAN YOU CONSIDER MY BAND FOR AN OPENING SLOT ON A SHOW?

We are not responsible for the booking of acts on a show. All artists are booked directly through the tour or the promoter. Please do not contact the venue regarding band submissions.

THE SHOW IS LISTED AS A 19+ EVENT, BUT CAN I BRING MY TEENAGE SON/DAUGHTER IF I STAY WITH THEM THE ENTIRE TIME?

Unfortunately not. If an event is listed as 19+, no one under the age of 19 is permitted in the venue, under any circumstances. For entry to 19+ shows, you will be required to show valid (not expired) government-issued photo ID.

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QUESTIONS REGARDING COMING TO THE VENUE

IS PARKING/VALET AVAILABLE?

We do not have valet parking, but there is paid public street parking and lots on Queen St. West and the surrounding streets.

CAN I BRING A PHOTO OR VIDEO CAMERA?

Professional cameras (DSLR or anything with a removable lens) are not permitted in our venue, unless you have been accredited with a media pass by the promoter. If you arrive with a professional camera without prior media approval, you will be required to leave your camera at Coat Check, at your expense. Point and shoot and cellphone cameras are generally permitted, unless specified otherwise by the artist.

WHAT ITEMS ARE NOT PERMITTED INSIDE THE VELVET UNDERGROUND?

We do not allow the following in our venue: outside food and drink (including water), narcotics and illegal substances, drug paraphernalia, laser pointers, spray paint, stickers, chairs, large umbrellas, sports balls, glow sticks, selfie sticks, bicycles, audio/video recording devices with detachable lenses, animals, glass containers, weapons of any kind, and any object that security/management deems unsafe or that can be used as a projectile.

CAN I BRING MY BAG?

For everyone’s safety, security and enjoyment, backpacks and other oversized bags are no longer permitted in the venue. Small purses, totes, and clutches will be permitted (up to 12″ x 6″ x 12″), and we strongly suggest bringing a clear bag for expedited entry. Please note, searches will happen on all bags.

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QUESTIONS REGARDING THE VENUE

DO YOU SELL FOOD? AM I ABLE TO BRING MY OWN FOOD INSIDE?

We sell candy and other small snacks. Outside food and drink (including water) is not permitted. If you have restaurant leftovers, you are welcome to leave them at Coat Check, at your expense.

DO YOU SERVE ALCOHOL AT ALL AGES SHOWS?

The entire venue is licensed, and alcohol can be served at all ages shows to those of legal drinking age. You will be required to show valid (not expired) government-issued photo ID if you would like to purchase/consume alcohol at an all ages show.

AM I ALLOWED TO BRING CANNABIS INSIDE THE VENUE?

Any form of cannabis, including edibles, cannot be consumed, smoked or ingested inside the venue in accordance with provincial legislation. Use inside the venue will result in immediate ejection without compensation. You may possess an amount of cannabis reasonable for personal use, and any such use may only occur if there is a designated area outside of the venue, you are 19+ years of age, and you consume responsibly.

DO YOU HAVE A COAT CHECK?

Yes, we do, subject to capacity. Coat Check is located in the basement, and costs $4 (+ tax) per item. Credit, debit, and mobile forms of payment are accepted.

ONCE INSIDE, CAN I LEAVE THE VENUE AND COME BACK?

Unless otherwise stated, ins & outs are permitted, with a stamp from security before exiting. Drinks are not allowed to be taken outside.

WHAT METHODS OF PAYMENT DO YOU ACCEPT? DO YOU HAVE AN ATM?

Major credit cards, debit cards, and mobile forms of payment are all accepted at the bar and coat check. Merch is handled separately by each band, and their preferred method of payment is determined by them. Similarly, ticket sales are handled separately by each promoter, and their preferred method of payment is determined by them. There is an ATM on-site.

ARE YOU HIRING?

If we are, we will post in this space, or on our social channels.

CAN I RENT THE VELVET UNDERGROUND?

Yes! Please contact us by phone (416-351-9001) or email (info@thevelvet.ca) for details.

WHAT IS THE VELVET UNDERGROUND’S CODE OF CONDUCT?

At Velvet Underground, great events are the heart of what we do. An important part of any great event is ensuring a safe, respectful and inclusive environment for our guests, artists and staff to experience.

We are committed to creating a safe, comfortable, and enjoyable experience for everyone. We ask that your conduct contribute to everyone’s enjoyment of the event, be legally appropriate, and not be offensive or abusive to others. This also includes respecting our neighbours and local businesses while lining up early.

For your safety and comfort, unacceptable conduct is subject to ejection and includes, but is not limited to, the following:

  • Use of foul, threatening, offensive or abusive language or gestures.
  • Discrimination, bullying or hate that harasses, victimizes, degrades, or intimidates an individual or group of individuals on the basis of religion, race, national origin, ethnicity, sexual orientation, gender, age, ability, physical appearance or other.
  • Harassment, including unwelcome or hostile behaviour, physical contact or sexual attention.
  • Fighting or any other type of violence.
  • Wearing or using clothing, signs, and banners which are offensive in nature.
  • Intoxication or impairment due to alcohol/cannabis or consumption of illegal substances.
  • Throwing objects or interfering with the progress of the event.
  • Being in possession of alcohol not purchased inside the venue.
  • Being a minor in possession of alcohol or providing a minor with alcohol.
  • Being in possession of weapons, illegal substances or any other prohibited items.
  • Smoking (including e-cigarettes, personal vapourizers, and cannabis) inside the venue.
  • Unpermitted access and breaching perimeters to the Velvet Underground VIP areas or other restricted areas.
  • Any other conduct that may be deemed by Velvet Underground to be inappropriate or which may adversely affect the safety of persons or property, or disruption of the event.

ARRIVING EARLY TO THE VENUE?

When arriving early for an event, please always ensure to respect our local businesses and neighbours by keeping volume to a respectful level, cleaning up after yourself, and keeping the sidewalk clear for people to walk by and access local businesses.

Live Nation Canada will not tolerate any unsafe, offensive behaviour that violates our Fan Code of Conduct. Failure to abide by this Code may result in ejection, suspension from entering any or all of our venues.

Each of us has a responsibility to report any act that goes against the values that we stand for. So, if you see something, say something. Report any safety concerns to our management team right away.

For any other inquiries, please email us!